Terms and Conditions

EPIC ADVENTURES LIMITED

We employ or contract experienced guides/skippers to captain purpose built boats.  Our boats carry, generally, 4 customers at a time and fishing tuition is provided.  The minimum number of customers for a charter to proceed is 3.

YOUR BOOKING PRICE

The prices for our services are in New Zealand Dollars.  Prices are accurate at the date of publication.  Once you have made your booking, and paid the required deposit, your booking will not normally be changed.   However, we reserve the right to amend prices to ensure business viability.  Prices are valid for 12 months from the date a booking is entered into our Checkfront booking system.  This date is noted on the booking invoice.

PAYMENT

Bookings are unsecured until a deposit has been paid.

DEPOSITS

A deposit is required to secure each booking.  The deposit is usually 25% and bookings can be made online at: https://www.epicadventures.co.nz/booking/

Or by contacting our office:

New Zealand 021 886 223 or 0800 EPIC NZ (0800 374 269) International +64 21 886 223.

The balance of your invoice must be paid 5 days prior to boat departure by credit card. You will receive a reminder email to this effect.

CREDIT CARDS

We accept Visa & Mastercard – Epic Adventures does not store your credit card details but they are retained by our provider and relate to your invoice. All charters must be paid for up front.

NB If paying by credit card the 2.5% transaction fee from the bank is added to the charge.

DIRECT CREDIT

If you are transferring funds directly to our bank please ensure you use a reference to allow us to identify the payment.  The 1st 4 letters of the booking reference number is ideal. Our bank details are:

Epic Adventures ASB 12-3144-0311346-00

INTERNATIONAL PAYMENT

International payments MUST be made by credit/debit card.

REFUNDS AND CANCELLATIONS

In the event of weather-related cancellations, and you wish to rebook an alternate date for your charter, it’s important to note that any payment held must be utilized within six months. Failure to do so may result in the payment becoming void. It’s advisable to promptly reschedule or make alternative arrangements to ensure the payment remains valid.

It is your responsibility to reschedule a booking with Epic.

If you cancel within 2 weeks of your charter date the deposit is Non refundable, but the charter date is transferable to an alternate date.

If we cancel due to a mechanical or staff event, your deposit is refundable.

CANCELLATION DUE TO WEATHER

Cancellation Due to Weather: The New Zealand coastline can produce some harsh weather and due to Whitianga’s geographical position any weather systems involving an Easterly aspect can result in a cancelled charter. The decision to cancel a charter is the Skippers decision and is done so for your safety. The Skippers decision is final and will be communicated to you the day before your charter.

We ask our overseas clients to bear this in mind when booking charters with tight time schedules. Ideally, if booking from overseas please allow some flexibility to move dates.

CONFIRMATION OF DEPARTURE

We will make all efforts to contact you the day prior to your trip.  However, experience shows we often have difficulty reaching some customers. This is especially common with overseas customers.  Please make sure you have given us a working contact number for New Zealand.

IF YOU HAVE NOT HEARD FROM US BY 6PM THE DAY BEFORE YOUR BOOKING YOU MUST CALL US ON +64 21 886 223 TO MAKE SURE YOUR TRIP IS STILL GOING AHEAD.

TERMINAL TACKLE & BAIT

All terminal tackle and bait required is included in your cost.

JIGS

Jigs will be charged for if lost due to bad form, lack of care or stupidity at a current cost of $40.00 each.
You are welcome to bring any of your own gear if you choose.

DAMAGE TO OR LOSS OF OUR GEAR

The customer is liable to pay costs, as determined by Epic Adventures Limited, for any accidental or deliberate damage, or loss, caused by you, to our gear.

Avoiding Damage to Rods and Reels

Some common causes are noted below.

“High Sticking” This is when you lift the rod above an angle of approximately 90° and you have a fighting fish on the other end. The rod can easily snap.

“Rod Holder Placement” The rod should not be placed in a rod holder whilst you are fishing.  It’s equivalent to “high sticking” if a fish takes the bait.

“Touching the Edge” This can happen when you are bringing in a large fish and the rod touches the side of the boat. It’s similar to breaking a stick across your leg.  The rod will respond to the pressure point in the same way and often snaps.

“Rod & Reel Loss” Luckily it isn’t a common occurrence. However, if a fish manages to pull the rod and reel overboard, and you are the person using it at the time, you are liable for the replacement cost.

“Unattended Rod & Reel” Rod’s and reels left lying around the boat without proper attention are liable to loss or damage.

 ALCOHOL

We are happy for you to pack a few beers for the trip but please consume in moderation. We reserve the right to go back to the wharf if people have consumed unreasonable amounts of alcohol and become unruly or uncooperative.

SAFETY

Epic Adventures takes the safety of our customers very seriously and we have an excellent safety record.  Our experienced skippers will give a safety briefing at the wharf prior to departure.

Our primary concern is for your safety and you must comply with any instructions from the skipper immediately and without argument.  This includes the donning of life jackets when conditions warrant, or for any other reason the skipper determines necessary.

Ages of children:

Our Epic Kingfish charters are not really suitable for children under the age of 13.

SEA SICKNESS

If you think that motion sickness could be an issue we recommend sea-sickness tablets should be taken prior to the trip as a precaution. NO refunds are given if customers are sea sick or require us to take them back to the wharf.

HEALTH CONDITIONS

Please notify us of any serious health conditions.  Fishing of this type is physically demanding.  Consult your healthcare professional for advice before making a booking if you have any concerns.

DISABLED ACCESS

Currently we are not equipped for wheelchairs.

CLOTHING

Make sure you prepare for a range of weather conditions and bring enough clothes to stay dry and warm.  In winter thermals, rainproof jacket and beanie are recommended.   Waterproof leggings are also recommended for winter.  In all seasons bring a hat, sunglasses and sunscreen.  For safety reasons we do not advise the wearing of gumboots.

SUSTAINABILITY

Epic Adventures supports sustainable fishing practices.  Fishing is our life and we want future generations to be able to enjoy it as much as we do.  We encourage all our customers to release what they catch, especially the large breeding stock.  Should you wish to keep a kingfish we have a limit of ONE KINGFISH PER PERSON/DAY.  Ultimately we want to make sure you get a photo of a big kingfish in your arms.

For other species of fish such as snapper please call us to discuss limits. Generally speaking it is 7 snapper/person /day but we do encourage putting the large breeding stock back unharmed.

FISH FILLETING & SMOKING

Fish filleting and fish smoking are additional costs – please let your Skipper know at the time of your departure.

PHOTOGRAPHY AND VIDEO

Epic Adventures staff may take photos and/or video of you fishing.  These are the property of Epic Adventures and we can use them on any medium to promote our business such as on our web site or in social media.  You will need to contact us in writing prior to the trip if you do not want pictures of yourself used on any medium.

We are not responsible for photos and/or videos taken by our other customers.  You will need to manage this circumstance yourself should you not want your image recorded.

Epic Adventures take an enormous amount of photos/videos on a daily basis.  We cannot guarantee that your photos will be made available on a social media site such as Facebook or retained in our systems following your trip.

We do NOT email these photos out to individuals.

You are welcome to take as many photos/videos as you like for your own collection.

PRIVACY POLICY

Your privacy is important to us.  This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you.  All information collected from you, by us, will remain private and confidential to Epic Adventures Ltd.

We can use your personal information to allow us to provide our charter service, and to improve the services we offer.  We may occasionally carry out market research and send you details of exclusive Epic Adventures Limited offers we think may be of interest to you.  If you do not wish to receive such information, please email us at info@epicadventures.co.nz or, alternatively, when we send you a newsletter it will contain a provision for you to opt out of receiving any further information from us.

We do not store any of your credit card details.  When you book with us via our website we are not party to the full details.  Should you provide your credit card numbers to us by phone they will be immediately entered into our secure online system, managed by Payment Express, and are only accessible for payment or refund of your invoice.

We may provide information about you to our employees or contractors in order to provide our charter services to you.  We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to by law.  Should you breach our Terms and Conditions or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority.  This may include exchanging information with other companies and organizations for the purpose of fraud protection and credit risk reduction.  Any disclosure of personal information will be strictly controlled and made fully in accordance with New Zealand law.

LIMITATION OF LIABILITY

Notwithstanding anything else expressed or implied in these Terms and Conditions and except where a statute requires otherwise, Epic Adventures Limited and its contractors shall not be liable whether in contract, tort or otherwise for:

  • (a) the death of, or any injury to, a person or persons;
  • (b) damage to property;
  • (c) any direct, indirect, consequential, financial or economic loss, or damage to property, arising out of any act or omission of Epic Adventures Limited or its contractors.


Epic Adventures Ltd

www.epicadventures.co.nz
email: info@epicadventures.co.nz

  • Phone in New Zealand: 0800 EPIC NZ (0800 374 269)
  • Phone from Overseas: 0064 21 886 223

We look forward to giving you an Epic Adventure!